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Job Number:
1334915
Business:
GE Energy
Business Segment:
Energy - Power & Water
About Us:
GE is planning for tomorrow. Where will you be? For more than 125 years, GE has been respected for its performance and innovative spirit. GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems. Working for GE Energy is exciting & challenging. Come see what you are missing!
Posted Position Title:
Wind Customer Fulfillment Leader
Career Level:
Experienced
Function:
Services
Function Segment:
Fulfillment Operations
Location:
United States
U.S. State, China or Canada Provinces:
New York
City:
Schenectady
Postal Code:
12345-6000
No
Role Summary/Purpose:
The Wind Customer Fulfillment Leader develops practical and innovative ways to identify and meet goals. In this role you are responsible for work that is less defined in scope, utilize your understanding and experience to execute business objectives, and have the ability to effect short-term and some long-term business goals.
Essential Responsibilities
- Provide leadership role for key duties / initiatives for the External Parts Fulfillment and Sales team such as open order and backorder management, returns, customer profile maintenance, and REstore support - Provide back-up to colleagues leading other critical duties / initiatives with respect EDI, Sales quoting, Order Management, and Receivables - Responsible for fulfillment execution, coordination and communication of all OTR (Order to Remittance) activities relating to part orders - Work quickly, accurately, and effectively to resolve customer issues and affect long term solutions as required - Provide leadership to enhance customer relationships and fidelity - Communicate the appropriate internal functions of all processes that need to be implemented or improved to give better customer service - Maintain, enhance, and drive improvement of the customer service metrics - Provide support to internal and external cross-functional teams and customers in support of Lean and Customer Satisfaction initiatives
Qualifications/Requirements:
- Bachelor’s Degree from an accredited university or college - Minimum of 3 years of experience in Renewables spare parts sales, fulfillment or other related functional areas
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
- Strong attention to detail and complete resolution - Ability to work with multiple and competing priorities in a fast paced environment - Ability to achieve results with minimal supervision - Strong customer service mindset - Six Sigma training (GE Employees Only) - Strong project management skills - LEAN Principles experience - Ability to mentor, train, and develop better processes and to learn new ones - Strong oral and written communication skills - Strong interpersonal and leadership skills - Professional demeanor in customer interaction - Strong conflict resolution, problem solving and negotiation skills - Demonstrated tenacity and persistence - Ability to work independently and set own priorities - Proficient in Microsoft Office suite - Proficient in ERP systems
