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Title

Technical Support Technician
Posted
Reference   (Please mention Stopdodo/Environment Jobs in your application)
Sectors Sustainability, Climate, CSR, EMS
Location California - America North
Type Fixed Term and Permanent Roles
Status Full Time
Level Mid Level
Deadline 09/09/2011
Company Name REC Solar
Contact Name
Website Further Details / Applications
REC Solar logo
Directory Entry : REC Solar, Inc. specializes in grid-tied solar electric design and installation, offering the latest technology, state of the art equipment, and financing opportunities for all commercial and residential customers.
Also Listing:
Description
IMPORTANT:  This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders.  Other applicants need not apply.

 

Technical Support Technician
Location: CA-San Luis Obispo
Job Code: 1106
# of openings: 1
Description
REC Solar is a solar electric system integrator specializing in the design and installation of residential and commercial solar systems. Our vision is to make solar electricity a part of the mainstream energy supply. While still being a medium-sized employer, REC Solar is a market leader in the solar electric industry, experiencing growth rates in excess of 75%/year. By commercializing energy sources that reduce greenhouse gas emissions and reliance on fossil fuels, we can contribute to a more secure and sustainable world.
 
The job responsibilities and duties are as follows for the Support Technician:
·         Provides support to Engineering, Sales, and Construction staff members as it pertains to installation and commissioning of solar PV systems.
·         Provide support to PV solar system owners, post construction as it pertains to resolving operational, functional, and user interface issues.
               Provide onsite troubleshooting and preventive maintenance tasks
 
Duteis and Responabities:
·         Receive incoming service calls
·         Maintain service call log
·         Creating service/warranty issues, supporting documents, and assigning actions for branch operations in ERP system
·         Creating service work orders and material requirements for service related issues
·         Submit warranty claims and process RMA’s with vendors
·         Acknowledge alarms generated by monitoring systems for PV sites
·         Generate system performance reports
·         Generate service time and material quotations
·         Travel to customer site and resolve dysfunctional equipment issues and/or perform preventive maintenance tasks.
·         Engage with customers in order to communicate performance expectations, planned resolutions, service follow-up upon issue resolution.
·         Create and deliver performance reports, O&M reports and equipment upgrades as required.
·         Participate in a 365 service schedule as required.
      Abide by all safety standards defined by the organization.
Requirements:
·         High School diploma
·         Two years of electrical contracting experience
·         State Licensed Electrician
·         Demonstrate general understanding of MS Office Suite software and its capabilities.
·         Demonstrate general understanding of customer service protocols.
·         Demonstrate ability to read and interpret plan sets as it pertains to PV solar installations.
·         Demonstrate significant level of customer service interactive skills.
·         Demonstrate ability to manage tasks, commitments, and deadlines as it pertains to assigned tasks, communications with customers, and internal customers.
 

Computer operations at a desk within office.

Moderate physical demands in lifting electrical equipment and parts (up to 50lbs)

Demonstrate comfort in working at heights, such as climbing ladders and working on roofs with up to 45 degree pitch

 

Demonstrate ability to triage inbound customer requests for the most effective methods to manage and solve issues.
Demonstrate ability to identify root cause of electrical issues and recommend appropriate resolution.
            Demonstrate ability to lead teams as it pertains to field service tasks.
 
 Background in solar/renewable energy is a plus, however the right individual will be trained.
 We offer an attractive compensation and benefits package designed to reward you for your hard work and performance. Our benefits include competitive base pay, paid time off and health and welfare benefits such as medical, dental, vision and 401K. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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