Responsibilities:
• Provide technical support to SunPower dealers during the installation and design phase of photovoltaic installations.
• Troubleshooting of photovoltaic installations via phone and email.
• Prepare Customer Relations Management reports in a weekly basis.
• Will assist on case handling and updating CRM database
Requirements:
• Candidate must possess at least a Bachelor's/College Degree in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
• At least 3-5 year(s) of working experience in the related field is required for this position.
• Experience in electronic equipment required.
• Fluent in English and know how to speak Spanish, Italian, French and German
• Excellent skills preparing technical support reports.
• Excellent proficiency in - Microsoft Project, Excel and Word.
• Understanding and awareness of customer needs.
• Excellent diagnostics, organizational ability, analysis skilss, oral, written communications and interpersonal skills.
• CRM Software experience.
• AutoCAD drafting experience.
• Applicants must be willing to work in Sta. Rosa.
• Applicants should be Filipino citizens or hold relevant residence status.
• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
• Full-Time positions available.
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