Technical Project Manager

As a Technical Project Manager at Opower, you will oversee deployments of our cutting-edge product suite for our utility clients. You will ensure that your Opower deployments are delivered on-time and according to client specifications. You will partner with clients, engagement managers, sales executives, professional services engineers, and our product development team to manage complex implementations, ensure that project plans are comprehensive, and you will raise issues for escalation as appropriate. This is a critical role as our high-growth company continues to implement with more utilities, doing larger and larger deployments, with many occurring simultaneously.
We are seeking great project management professionals for this function at Opower. This is an ideal job for a PMP certified technical project manager who wants to be part of a rapidly growing startup that is motivating millions to become more energy efficient.
This position reports to the Director, Technical Project Management.

Responsibilities

• Manage complex implementations for strategic clients and demonstrate excellence in service
• Communicate with clients in a thoughtful and impactful manner that helps foster strong relationships
• Understand technical components of a deployment (SaaS platform) and communicate requirements to both business and technical client audiences
• Serve as the internal central point of communication around project status, progress toward meeting milestone dates, and status of project issues and risks
• Demonstrate appropriate level of tenacity in making sure project tasks get completed on schedule, resolving issues, and building internal relationships to help move projects forward
• Is viewed as a “go to” partner by Engagement Management, Technical Operations, Product Management and Sales
• Smartly informs product, process and project enhancements to improve operations and business success
• Define, document and implement project management best practices and process improvements (reducing time to launch)
• Represent Opower effectively in Pre-Sales and Post-Sales client meetings

About You

• You have 4 – 6 years of strong project management experience, ideally in a rapidly-paced top-tier consulting firm, services or technology-related environment. Previous start-up and/or SaaS business model experience is ideal
• You have a technical background and a BS or MS in a computer-related or analytical field, and you have managed project plans related to complex technology implementations
• You are comfortable working with different project management technologies and recommending new project management solutions
• You love working with clients and delivering world-class technical projects with high quality
• You understand that the success of each project with each client will determine whether the client remains with us, and that you own making that success a reality
• You thrive when given the opportunity to work on multiple projects simultaneously, and have the ability to make multi-tasking look effortless
• You know how to build an effective project plan that takes into account technical details, internal and external dependencies, shared resources, and risks
• You understand technical concepts, including application architecture, data relationships and features at a deep functional level. This helps you identify problems with prospective implementations (and your project schedules).
• You are an excellent communicator who can work well with clients remotely, and move projects along using conference calls, Webex, wikis, and other project management tools
• You have an eye towards process improvement and efficiency and are not satisfied until you feel you’ve been able to exceed the expectations of clients and internal stakeholders
• You function well in a fast-paced, informal environment where constant change is the norm and the bar for delivering results is set hig