Social Support Intern

If you live and breathe social media and digital communities you may be a great candidate for Opower's Social Support internship. As a Social SupportIntern, you will help gather trends, respond to feedback and inquiries on Opower Social, a soon to be launched Social Energy app that Opower, Facebook, and NRDC have partnered to bring to market. 
You'll have the opportunity to get involved and work closely with a cross functional teams to improve the customer experience of this new and exciting Opower Social product. 

Responsibilities

• Respond to consumer feedback and inquiries on Opower's Social via an online community management system
• Identify and advocate improvements to the Opower Social product to product management
• Work closely with cross functional teams to resolve potential Social product issues
• Develop and improve existing community knowledge base to improve consumer experience
• Gather metrics, report on trends and insight on inquiries and feedback on Opower Social

About You

• Excellent knowledge of social media platforms and how to engage users on those platforms
• Excellent oral and written communication skills and the ability communicate effectively with consumers and internal teams
• Ability to learn quickly to hit the ground running
• Bachelor's degree required, top-tier university strongly preferred, advanced degree nice-to-have
• Experience in managing online communities is a plus