IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
Context: Works with volunteers and staff to insure they have appropriate access, support and training to Sierra Club systems for electronic communications and online organizing opportunities to club members, volunteers/activists, and potential activists. Assists the Online Organizing Director in planning and implementing strategies for effective use of electronic communications tools, and for making those tools available to chapter and field office users. Scope: The Program Assistant assists staff and volunteers in using club systems for electronic communications with members, volunteers and activists through training and helping users with specific questions as they arise. Works with IT staff to oversee and maintain user accounts on the systems and to implement data transfers. Provides service to Sierra Club staff in SF, DC and the Field, to chapter staff and to volunteer leaders who have authorization to use club electronic communications systems. Job Activities: - Works with the Conservation Department Data Manager, the Online Organizing Director and the web team, to develop a general plan for making the club's electronic outreach system available to field offices, chapters and groups.
- Assists with drafting and designing both overall training syllabi and specific training session agendas for the club's new electronic communications platform.
- Works with the Outreach Systems/Label Desk Manager, the Conservation Department Data Manager, the Online Organizing Director and the web team, to revise, arrange, and conduct trainings on the use of the Club’s systems for electronic communications with our members, volunteers, activists, and volunteer-prospects.
- Assists the Online Organizing Director in designing a strategy for effective use of electronic communications by using a combination of trainings, support materials, presentations, and other methods to help chapter and field office users understand that strategy.
- Creates new user accounts on electronic communications systems. Checks to be sure users are appropriately authorized for access.
- Serves as first point of contact for staff and volunteers who need help with club electronic outreach systems. Answers questions from staff and volunteers about the use of club systems for electronic communications with volunteers and activists or relays those questions to other staff within the club. Advises users on most effective ways to accomplish particular tasks, and helps solve problems that individual users have with the system. Recognizes and forwards reports of possible bugs to programmers.
- Assists the Online Organizing Director in developing a set of "best practices" for use of club electronic outreach systems. Disseminates those practices by updating club web pages. Helps design additional strategies to share the best practices with club users.
- Reviews reports of usage of electronic communications systems. Contacts users to improve understanding of the system and correct errors. Analyzes reports to identify common problems with the usage of the systems, and to determine ways in which training and other support can be improved. Participates in ongoing consultation on development of electronic communications systems, and of club activist and volunteer databases.
- Provides backup support to members of Conservation Data Team - assisting with production and distribution of labels orders, trainings on other club data systems, and other tasks as needed.
- Understands the full array of club data and communications systems and support (including club databases of members and volunteers - electronic communications systems - databases of members of the general public - and club list and label production systems), and works with users to properly identify the most appropriate tool to use for any specific task.
- Performs miscellaneous duties as assigned.
Knowledge & Skills: - Familiarity with data management/online organizing tools.
- Excellent verbal communication and presentation skills. Good written communication skills.
- Strong organizational skills; detail oriented.
- Demonstrated ability to work as part of a team to set priorities and identify and resolve problem situations.
- Demonstrated initiative, good organizational and prioritizing skills.
- Ability to interact effectively with staff and volunteers at all levels.
- Able to travel for club business occasionally (less than 5 trips per year).
|
