Membership & Visitor Centre Manager

Due to the retirement of our current Membership Officer we are now looking

to recruit a Membership & Visitor Centre Manager to work at our Sculthorpe

Moor Nature Reserve - Norfolk

Do you have excellent team leadership skills and experience of working with

targets in a busy visitor and membership office environment? We’d like you

to bring those skills to our conservation charity. We need you to support

our existing members and help us grow our membership.

About the role

Visitors and our members are a vital part of what we do. As a charity, every

penny we raise goes back into the continued conservation of our reserves

and work through our projects. As the manager for the membership and visitor

welcome team, you’ll lead by example, seizing all opportunities to grow

our income at the visitor welcome, from promoting the benefits of our membership,

to gift aid and direct debit schemes. You’ll be responsible for inspiring

the visitor centre team of staff and volunteers to achieve membership targets,

as well as delivering your own.

You’ll coach and motivate the team to ensure a high standard of customer

service. You’ll be responsible for the presentation of the visitor reception

and making sure your team is always aware of what’s happening at the property

that your visitors can enjoy. You’ll tell your visitors about the Trust’s

work we do and what their money is funding.

The other part of this role will be to administer our existing membership

schemes.

To succeed in this important role, we are looking for someone that can deliver:

Outstanding customer service skills

Experience of working in a retail or tourism environment

Great people management skills

Confidence working with sales and membership targets

Genuine enthusiasm for working with people

Good understanding of the Trust and what we do

Experience recruiting and training new team members

Understanding of a conservation environment

Is competent in processing financial and HMRC claims