Job purpose                       Provide essential support, and contribute, to a varied programme of individual giving, trust fundraising, and online retail, and learn the fundraising basics

Contract                               Permanent

Salary                                   from £25,000 + pension contributions matched up to 5% of salary

Responsible to                 Chief Executive

Hours                                    Full time, 35 hours per week 

Annual Leave                     23 days a year +3 days taken between Christmas & New Year

Location                               Battersea, South London, with some working from home*

Other                                    Flexitime office hours

To apply               :               complete application form at https://ptes.org/about-us/vacancies/

Closing date      :               5.00 pm Friday 6 May 2033                         

*Whilst the role is office based and will require regular attendance at the office, there is also considerable flexibility to work from home. This is a changing situation alongside the covid position.

About People’s Trust for Endangered Species

Whether bats or beetles, hedgehogs or hyenas, we stand up for animals and their habitats. Alarmingly, in the UK almost two-thirds of species have declined in the last 50 years. Globally, around a quarter of mammals face extinction in the next three decades. This rate of loss can be stopped and that’s why People’s Trust for Endangered Species exists. For over 40 years we’ve improved the outlook of endangered species in Britain and throughout the world.

Passion drives our work but it’s grounded in science. Our approach is to invest in research and test the best ways to protect endangered species in their natural habitats. Then we put what works into action, creating vibrant wildlife havens.

Our work is varied and extensive, ranging from direct support for conservation professionals to involving the public and volunteers in practical action to help specific species and their habitats. Current priority species are hedgehogs, dormice, water voles and invertebrates and our priority habitats are hedgerows, orchards and woodlands, hedgerows. We also support conservation work throughout the world. Recent projects funded range from protecting areas for snow leopards in Mongolia to protecting slow loris habitat in Indonesia.

We have 20 staff, five trustees and thousands of volunteers helping us.

Duties and Responsibilities

Supporter services

• Sending welcome emails to new sign ups to PTES: first time donors, supporters attending events, or those buying from the online shop, recipients of adoption packs, or people responding to a recruitment campaign
• Assisting another staff member with processing card donations by post or phone
• Providing fulfilment for recruitment campaigns, sending out packs and bespoke donor journeys
• Ongoing stewardship through e-newsletters, including collecting and drafting content, sourcing images, completing the template, writing data briefs, uploading to email platform and sending at an appropriate time
• Thanking donors for their support, in particular higher value givers
• Maintaining up-to-date details of correspondence on the Raiser’s Edge supporter database, including mailing and preferences, in line with GDPR consent, and gift aid eligibility
• Sending the supporter magazine with covering letter to certain key groups by post and email
• Ensuring all supporter administration runs smoothly and is timely, highlighting busy times and suggesting solutions
• Checking general enquiry emails, responding to those relating to fundraising and helping with others when required
• Maintain a complaints log for Fundraising Regulator
• Contributing information to support the fundraising strategy and support the team

Fundraising appeals

·         Helping to schedule appeals, contribute to content, and comment on draft copy

• Drafting emails and PTES webpage copy associated with appeals
• Creating donation pages on Committed Giving payment processing hub
• Drafting and circulating FAQs on appeals for staff dealing with supporter queries by phone and email
• Assisting another staff member with processing postal donations when required

Retailing

• Managing online orders using WooCommerce
• Fulfilling and dispatching orders (online and catalogue)
• Dealing with payments and refunds (WorldPay and Paypal)
• Regularly checking stock levels, ordering from suppliers, keeping a detailed record, and maintaining good relationships with contacts
• Ordering packaging materials and storing stock and supplies appropriately
• Checking and responding to shop enquiry and order emails
• Doing an annual stock take
• Reporting to another staff member regularly on budget spend, supply issues, and shopping trends
• Point of contact for PTES shop in Egham, responding to requests from staff
• Assisting other staff with adding new products to WooCommerce
• Assisting other staff with marketing emails
• Assisting other staff with the creation, mailing, data brief, proofing, and analysing results of the Christmas catalogue
• Assisting other staff with recruiting, training and working alongside additional staff prior to Christmas to assist with fulfilment and dispatch
  

Trust fundraising

• Stewardship of existing relationships with trusts and foundations, reporting back when works completed, soliciting further support
• Researching other potential sources of trust and foundation fundraising and liaising with conservation officers to identify new opportunities
  

Other tasks

• Helping with other tasks as advised by the Chief Executive

Person Specification

Personal Attributes

• Enthusiastic to learn about the breadth of fundraising undertaken by PTES with the desire to make a positive contribution to fundraising in a small team
• Able to demonstrate a genuine interest in the cause
• Able to demonstrate creativity, share ideas, while dealing efficiently with regular administration
• Calm, collected, friendly and able to deal professionally with a range of stakeholders
• Empathetic with good listening skills
• Reliable, accurate, an eye for detail, meticulously organised and efficient
  • A broad education, financially literate, with good oral and written communication skills
  • General literacy and confidence with IT systems and experience using Word, Excel and Outlook
  • Able to manage own workload, juggle priorities and work with colleagues productively
  • Able to use initiative and work independently, but able to identify when to escalate issues
  • Experience working in an office ideally in a fundraising or supporter services team

Desirable knowledge, skills & experience

Experience administering a Raiser’s Edge database (or equivalent)