IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
San Jose, United States
Ensures Nanosolar system performance as a competitive advant
Job Description
• 1st level of interface to the customer for Nanosolar technical customer service
• Manages technical support and product training for Nanosolar customers in North America
• Be a bridge between Nanosolar customers and product development team to deliver industry-leading power plant performance.
• Provide Initial on-site support and troubleshooting for customers’ installations, operations and maintenance. Participate in root cause analysis and corrective action processes including Return Materials Authorization
• Assist customers with power plant designs; develop internal design review process
• Provide performance/yield estimates to support customer sales and design efforts
• Contribute detailed knowledge of commercial inverter products, their characteristics and performance in combination with Nanosolar PV Panels
• Support a best-in-class Nanosolar Utility Panel electrical system design based on Balance-of-System requirements for specific customers
• Support and enable field performance tests; monitor and analyze field performance data, including inputs for product performance system.
• Review and approve product technical documentation
• Develop and maintain a detailed knowledge of the relevant Electrical Codes in the North American markets in which Nanosolar competes
• Maintain a high level of customer satisfaction and support, including supporting semi-annual customer satisfaction surveys
Job Requirements
• Minimum of 5 years of relevant work experience in the areas of electrical engineering, photovoltaics, power plant design and/or power plant performance
• Prior experience in the solar energy industry is a big plus, especially with electrical inverters and/or power plant design and performance
• BS degree, electrical engineering highly preferred
• Strong knowledge of electrical component theory and practice in the solar industry, or a related industry such as UPS, DC/AC power systems, or motor drives
• Experience with technical training.
• Must have a strong interest in the future success of solar energy
Minimum Qualifications
• Communicates openly and effectively across diverse groups including global offices and all functions.
• Strong presentation, project management and client-facing skills.
• Expertise in PV performance modeling (PVsyst) and analysis.
• Knowledge of PV power plant electrical design, inverters and other balance of system components.
• Able to balance office responsibilities with hands-on, field engineering work.
• Organized work style that reduces firefighting and relies on planning and proactive action.
• Articulate communication skills; he/she will be required to write customer visit reports, technical notes and be able to communicate with all levels of customers on business and technical subjects,
• Excellent customer liaison skills and a strong customer service ethic.
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