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IMPORTANT: This Advertiser has requested that applicants MUST be National Residents / Valid Work Permit-holders. Other applicants need not apply.
As an Engagement Manager at OPOWER, working out of our San Francisco office, you will be 100% responsible for the success of our Home Energy Reporting platform-enabled programs. You will lead client relationships, and provide strategic oversight for the deployments of our cutting-edge product suite for our utility clients. You will be responsible for managing client relationships, crafting marketing strategies to help our clients meet their customer needs, oversee the product deployment process ensuring that programs launch rapidly and flawlessly. Once delivered, you will also be responsible for the ongoing success of the program, driving changes and innovations necessary to improve the program and drive energy efficiency results, while deepening the ongoing client relationships. You will lead a cross-functional team of engineers, energy efficiency experts, product developers, regulatory and legal experts, statisticians, scientists, and marketing professionals to both deploy the program, and maintain its success for the life of the contract. Your program success will be measured by a set of clear, critical metrics including the amount of energy the program saves and overall client satisfaction. You will also work with key sales personnel and executives to ensure each client relationship grows over time.
This is an ideal job for a business leader with a passion for working with clients, a true engagement manager, who wants to be part of a rapidly growing startup, and contribute to our success by delivering our world-class product suite and ongoing services to our clients.
Responsibilities:
- Partner with OPOWER sales executives before, during and after contract signing to craft the appropriate programs, deepen the client relationship and drive incremental business opportunities.
- Once a contract is signed, become the client’s main point of contact.
- Develop solid, trusting relationships with the client and grow them over time
- Oversee the initial program implementation by partnering with the client the OPOWER technical project manager, and key cross-functional colleagues in product management, engineering and other functions
- Ensure that deployment issues are resolved flawlessly, and in a timely manner
- Once programs are fully deployed, you will be responsible for optimizing the program to drive incremental success. You will remain the program owner for the life of the program, ensuring all ongoing customer-service, technical, and other support is delivered effectively and to OPOWER standards.
- Develop strategic energy efficiency innovation plans for each of your clients and lead cross functional teams to execute those plans.
- Work with our Consumer Marketing and Analytics team to deepen household-level engagement with the OPOWER platform and drive energy efficiency behavior.
- Manage multiple client programs and projects at any given time.
About You:
- You have a BS or BA in Business, Environmental Policy or related field, MBA is strongly preferred.
- You have 5-7 years of professional experience, including operational consulting or other client services, plus operational/implementation experience in a non-consulting environment.
- You have experience managing multiple, high-priority projects at the same time.
- You have demonstrated success in leading client-facing relationships.
- You understand how to build and leverage strong business relationships.
- You are analytical, yet creative.
- You have a strong sense of how to motivate others, and an uncanny ability to “get things done” in a matrix environment.
- You have strong project management experience, ideally in a rapidly-paced consulting, services or technology-related environment. Previous start-up and/or SaaS business model experience is ideal
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