Position: Customer Service Supervisor
Department: Marketing Dept
Location: Qidong, Jiangsu, China
Responsibilities:
1. Handling customers’ daily questions and inquires.
2. Administrating and filing sales contracts and other related documents, establishing and developing CS policies and procedures.
3. Providing good after-sales service and maintaining company’s good image.
4. Making customer surveys and statistical analysis, and establishing customer database.
Requirements:
1. Bachelor degree.
2. At least 2 years customer service experience.
3. Good English communication skills, overseas study experience will be a plus.
4. Strong analysis capability and having intimate knowledge of customers’ needs.
5. Good personality and easy-going.
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