This is an exciting opportunity to lead on the setting up and on-going management of a new customer service team at the Zoological Society of London, the leading animal conservation charity which runs ZSL London Zoo, ZSL Whipsnade Zoo, the Institute of Zoology and a growing overseas field programme.
The new Centre, based at Regent’s Park, will deal with contacts by telephone, email, web and social networks and will be a 7-day operation with rostered weekends. Empathy with and enthusiasm for the conservation mission of ZSL and an appreciation of the balance between our charitable and commercial objectives will be particularly important for this front-line contact role.
The Manager will have extensive experience of leading a customer-focussed team in the commercial or not-for –profit sectors. Experience of Raisers Edge or a similar customer relationship management system is essential as is the ability to interact with external and internal contacts at all levels. An important aspect of the job will be coaching and training of the new team.
|
