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Title | Compliance and Complaints Officer |
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Description |
RetrofitWorks is seeking to hire a Compliance & Complaints Officer - Retrofit to support the business in its next phase of growth. RetrofitWorks is on a mission to improve the energy efficiency of the UK’s housing stock and this role will be instrumental in supporting the team to successfully deliver these retrofit projects.
The Compliance & Complaints Officer - Retrofit will oversee, develop and manage the compliance processes and procedures at RetrofitWorks to ensure all our members and contractors are applying the highest standards to deliver the retrofit projects to our customers. This role is integral to ensure that we are delivering high-quality service to customers, whilst adhering to all internal, contractual and regulatory rules and guidance. They will support the growth of the RetrofitWorks cooperative by working with future and current members and will report directly to the Membership Development Manager.
What will you be doing?
As well as being passionate about domestic energy efficiency and retrofit, you will be responsible for:
General duties and responsibilities.Compliance & audit
Complaints procedure
What we’re looking for.Essential:
Desirable:
What’s in it for you?This is an attractive opportunity to work for a leading provider of retrofit projects across the UK. We are on a mission to make the UK’s housing stock more energy efficient and reduce our carbon emissions and we want passionate people to join us on our exciting journey. In addition to a competitive salary, holiday and other benefits, we offer flexible working and are progressive in our thinking to provide a positive work/life balance. An Introduction to RetrofitWorks.RetrofitWorks has taken a leadership position in the housing refurbishment sector to create a self-sustaining market to transform the poorly performing existing housing stock of the UK. The existing housing stock is responsible for a significant proportion of UK carbon dioxide emissions, increasing energy bills for occupants and in some cases the cause of ill health and discomfort, and we are changing that. RetrofitWorks is run for and by each local community, building on existing local supply chains and services, and ensuring more economic and social value – wealth, jobs, skills – is retained in the local area. It has achieved this with two groups of members that drive and deliver not just energy efficiency services but moving into deeper retrofits: It is this unique joint ownership that enables real change. FULL DETAILS AND APPLICATIONS HERE |